Your high professional ethics show through...
Hi. I subscribed to Rouxbe knowing that I was going to have to cancel my membership at the end of only one month because I am in now an area where the Internet access speed is too slow to show your videos.
I must let you know how much I appreciate the general tone, and professionalism of your site, including your cancellation procedure! The cancellation button is prominently displayed and is the easiest process that I have ever run across on any subscription based website and is the ONLY one that has ever left me feeling full of warm fuzzies! Any other site I have ever subscribed to assumes I am canceling because I am unhappy, mad, stupid, or whatever. You didn't pressure me to explain WHY I wanted to cancel, or make me go through any hoops. It was a simple procedure that left my dignity intact.
After canceling I felt that you had appreciated my involvement, even if it was sort. You even explained that my profile would be maintained so that I wouldn't lose information I had posted. You invited me to stay in touch through the various areas of the site that are still available to me even though I am no longer a paying subscriber, etc. Rouxbe has style! I will be back in 10 months!
Thanks for a great month! and for lessons that will last a lifetime. After one short month I have the sharpest knives I've ever had and I know how to use them. I make my own stock, pan sauces, pilafs, and soups. I know how to pan fry, sauté and sweat... and I know a lot of cool sounding French words! Believe me, I am not unsubscribing because I am unhappy.