You can always contact us or post a question in our forums .
But you might want to have a look right here to see if we have the answer you're looking for.
Check that you are entering all of the required fields correctly. The most common reason for card declines is that the zip code or postal code entered does not match the zip code or postal code registered with a users credit card. Please make sure this is correct. Also, the name on the card has to appear EXACTLY as it does on the credit card (note we are not asking for the type of credit card here (e.g. Visa, MasterCard) as we determine this automatically from the card number.
If you are having any troubles, please don't hesitate to contact our customer service team and we will be happy to help you out. We also offer other payment options if you wish.
First of all, you might have to download the latest version of Flash. Rouxbe videos play in Flash, so you will need to install this player unless you are viewing video on an iPad, in which case, we use html5.
Start by using our diagnostics tool here (in the footer of any page as well). The test will be performed automatically and will detect if you don't have the correct flash version.
If you are still having problems, please email the diagnostics results by clicking on the "Send test results to Rouxbe link from the diagnostics page along with a detailed note outlining your problems. The more specific you can be here the better (e.g. what video won't play or is it all videos? does it start to play but then stop? what are you seeing on the screen?).
If you are having any troubles, please don't hesitate to contact our customer service team and we will be happy to help you out.
In almost all cases, this happens to our students because they are not logged in. The Log In link is at the top of any page. You can tell if you are logged in if it says "Hi [your name]" at the top of the page (above the search input field).
In almost all cases, this happens to our students because they are not logged in. The Log In link is at the top of any page. You can tell if you are logged in if it says "Hi [your name]" at the top of the page (above the search input field).
Alternatively, you may not have purchased access to the lesson, or your access to the lesson may have expired. To see the list of lessons you have currently have access to, log in to your account, click on MyRouxbe at the top of the screen, and click on MyContent.
Go to the 'Log In' page and click on the "Forgot Password?" link. We will send you a link to reset your password via email (it may take a minute or two). When you receive this email, click on the link provided. You will be taken to a page where you can reset your password. If the link in the email doesn't work, you can copy and paste the URL directly into your browsers location field.
We support the following browsers.
We also support the default Safari browser provided with all versions of the iPad.
We support Flash Player version 10 and up. We recommend at version 10.3 and higher for best results (Upgrade).
This is likely due to your broadband connection. You will need to have a high-speed broadband or DSL connection that is faster than about 600 kbps. Please check with your Internet service provider and test your connection speed on our diagnostics page. If you are lower than 600kbps (see Download speed on the diagnostics page) you will need to upgrade your connection speed. Note that Rouxbe has students in over 200 countries and there have only been a handful of users in the past five years with this problem.
If you are having any troubles, please don't hesitate to contact us.
Please contact us and describe your problem and we will do our best to resolve the issue as soon as possible.
You can view your profile information by clicking on your name on the top right side of any page (found above the "search" box). From here, if you'd like to edit anything, click on the "Edit Your Profile" link on the left-hand side of the page. Don't forget to save your updates after making changes by clicking on the update button.
Follow these steps to update your email address.
If you are having any troubles, please don't hesitate to contact us.
Follow these steps to change your password.
If you are having any troubles, please don't hesitate to contact us.
You can bookmark recipes (not lessons at this point) by going to the full recipe player and click on the 'book icon' near the lower, right-hand corner of the player. An "x" will appear over top of the book. After you bookmark a recipe, you can find it in your bookmarks on your profile page by clicking on the "Your Profile" link on the top, right-hand side of any page (beside the search field).
Give us and other students your feedback after making a recipe. You can rate a recipe (not lessons at this point) by going to the full recipe player and click on the word '(rate)' near the lower, right-hand corner of the player. Click and drag the rate bar along the meter to set your success rating.
Yes. Rouxbe is iPad, iPhone and iPod touch compatible (new versions only). We do not have an iPad app at present, but our video and video player is built in HTML5 and plays on the iPad device.
No, not at this time. Sorry. Here is a good calorie counting tool.
We release new Cooking School lessons every 3 or 4 weeks at a minimum. We add new text recipes every week or two. Our focus right now is on Cooking School lesson videos and not on instructional step-by-step recipes, although we may also do these from time to time.
While we don’t offer a free trial period to Rouxbe, you can choose a free sample lesson to get a taste of the Rouxbe experience. You can also view every lesson preview video, recipe preview video, and text recipe free of charge.
Rouxbe currently offers two purchase options. The Annual tuition plan provides full-access to every Rouxbe lesson, video recipe, quiz, and online support from Rouxbe chefs. The Annual tuition plan also includes access to every new lesson and video recipe that is released during this time period.
You can also purchase individual lessons on an a-la-carte basis, in two different flavors: 90-day access and Lifetime access. Individual lessons include all lesson features except that online chef support is not included with a-la-carte lesson purchases.
In the future we will also be offering a limited number of lesson bundles.
If you have a redeem code please check to see if the provider of the code gave you a specific link to visit. If you don’t have this link or can’t find it you can visit this page to redeem your code.
If you have purchased an Annual Tuition Plan and are not satisfied with the Service we will refund your complete payment if a) you cancel within 7 days of purchase, and b) you have viewed five (5) or fewer lesson videos and/or recipe videos.
If you have purchased a Monthly Tuition Plan you may cancel at any time and we will not charge you for future months. Your payment for the then-current month cannot be refunded.
If you have purchased an individual lesson or a bundle of lessons we unfortunately cannot refund your payment.
Please allow 3 to 4 weeks for your refund to be processed.
Yes, we can arrange for payment by check or Paypal if you prefer these options. Simply click on the 'Contact Us' link at the bottom of any page and a customer service representative will be in touch shortly.
You can also contact us by phone if you prefer at 1-800-677-0131 (North America only) or 1-604-677-6000 (long distance charges may apply).
Rouxbe spent months going through security measures with our payment processing partner and merchant bank to ensure that your credit card data is safe. In addition to two layers of security, all credit card information is encrypted for added protection. You can review our security certificates by clicking on the icons below the checkout page or Membership Options page.
Follow these steps to stop recurring monthly charges
If you are having any troubles, please don't hesitate to contact us.
If you have purchased one or more individual lessons, we suggest you first review the lesson video, then select a couple of practice recipes and make them for dinner (we all have to eat, right?). Then do the quiz. In no time at all, you'll see your cooking skills improve dramatically as you practice.
If you have purchased the Annual tuition plan with access to all 75+ lessons, the first thing you should do is read this Getting Started blog post. The Rouxbe Cooking School lessons were designed to enable students to jump in anywhere and learn a subject that is of interest to them. So, if you want to learn more about how to cook pasta, jump in and review the lessons in the pasta section. If there are any prerequisites to a particular lesson, they will be listed on the "Goals" tab.
If you have any questions at all, contact us.
Yes. If you'd like to upgrade to the Annual tuition plan you can do this at anytime by going to the Membership Options page and selecting the Annual tuition plan option.
There are a few ways and places you can ask questions:
For questions relating to customer service, simply click on the "Contact Us" link.
For questions relating to recipes, please go to the "Comment" section below the particular recipe and a Rouxbe Chef will respond, usually within 24 hours. Note: chef support is not included with purchases of individual lessons.
For questions relating to Cooking School Lessons, please go to the Discussion tab for each particular lesson and ask away. Note: chef support is not included with purchases of individual lessons.
Lastly, you can also go into our forum section and ask questions related to each forum discussion. To go to the forums, click the down arrow next to the MyRouxbe link at the top of the page, and select "Cooking School Forum" from the drop-down menu.
The Rouxbe Cooking School is an online cooking school that teaches home cooks, culinary students, and culinary professionals to become better and more confident cooks. Rouxbe captures a professional culinary curriculum in close-up video and delivers it via self-paced online classes, making professional culinary instruction more accessible and affordable to both individuals and organizations. Founded in 2005 by professional chefs Joe Girard and Dawn Thomas, Rouxbe has been adopted by professional culinary schools, high schools, food services organizations, and cooking enthusiasts around the world.
The Rouxbe Cooking School is a different kind of cooking website. Unlike other sites that focus on recipes or celebrity chefs, at Rouxbe we:
At this time, we do not offer any certification programs. However, this will change in the coming months. We will soon offer a guided path through the Cooking School lessons that will lead to a Rouxbe certificate of completion at the end. While we are not an accredited institution at present, we are being used in high school culinary programs, professional cooking schools, universities, the military, the US Coast Guard, hospitals and restaurants for staff and student training.
The Rouxbe Cooking School was founded by two professional chefs in 2005 and was developed in partnership with Northwest Culinary Academy - an accredited culinary school. The Rouxbe Cooking School is now being used by home cooks in over 200 countries and by culinary schools and instructors around the world.
Yes. With Rouxbe, you can do it all in your home, on your schedule, and at your own pace.
We offer personal chef support so you can ask questions and get help directly from Rouxbe Chefs. We believe that feedback is an important part of the learning process, so we're committed to providing it. With any Cooking School lesson or instructional recipe you can ask a question and get a response from a Rouxbe chef usually within 24 hours. (Note: chef support is not included with the purchase of individual lessons).
To view the current tuition plan pricing, please view the Membership Options' page.
All lesson preview videos, recipe preview videos, and text recipes are free. You can also choose one free sample lesson, compliments of Rouxbe, to get a taste for the Rouxbe experience. To access the Rouxbe Cooking School however, you need to become a paid Rouxbe student by purchasing the full-access Annual tuition plan or individual lessons.
